ݡ Ƽ 㡢 һ ƶ ķ չ Ϣ չ Ļ ս µ Ϣ ڸ ҵ λ Ч ʺ Ч ʱ Ȼʹ ҵ ITϵͳ ô ҵIT ά ˮƽҲ ͳ ҵ ı Ρ ITSS һ ϵ Ϣ ȫ ع淶 Ϣ Ʒ ITSS 涨

İ ۺ κ 署 չ רר ת ȷ Ŀ ҳ ע ITILISO20000IT 滮 IT ITIL ԡ ѵŹ ʵ ս γ ITILƸ Ϣ Ž IT ITIL ITSM ߡ itop ۇٴ й itss ε Ϣ ȫ? IT? ҵ 뽨 ITL ITҵ ѧIT Ϣ ȫ 뽲 ɿ ר ҷ Źγ ȷ ѧ ѻ Z ݷ ʽ ѽ Ҷ ҷ ղ ص ҵѫ ʵ ƹ Ϣ ʴ
μ ӻ : 0
ݡ Ƽ 㡢 һ ƶ ķ չ Ϣ չ Ļ ս µ Ϣ ڸ ҵ λ Ч ʺ Ч ʱ Ȼʹ ҵ ITϵͳ ô ҵIT ά ˮƽҲ ͳ ҵ ı Ρ ITSS һ ϵ Ϣ ȫ ع淶 Ϣ Ʒ ITSS 涨 IT Ҫ غ ڣ б ǹ Ϣ ʵ ȻҲ Ľ ľ 衣ITSS IT ά ر ʵʩΪ ҵ ά ˮƽ ά ṩ
ITά չ Ϊ ITϵͳ ҵ ʩ Ĵ ITϵͳ Ľ 跽 Ͷ ʵ л һ ҵ Ϣ ȱ ڹ滮 ҵ Ϊ ǰ ڵ Ͷ ITϵͳ 裬ȱ ҵ չս ںϵij ڹ滮 ҵ ء Ӳƽ 裬 ᡰ ƽ ? ҵ äĿ ߵ ȴû а ҵ ij ? Ƚ ά Ϣϵͳ У ˡ Ӳƽ Ϊ 裬û Ϊ Ч ʷ á IT άȱ Ч ļ Ч ˡ Ϊû IT ߣ Ӷ IT Ա ļ Ч IT Ա ϵ Ч ʺ Ҳ γ Եļල Ľ ơ ģ IT ʲ ҡ ʲ û н й ? 豸 Ϣ ٳ 壺 ճ ? λ ά û к ʵĹ ά Ա ITϵͳ Ѳ 첻 ƣ æ ھȻ 顣 ȱ Ч ʶ ۺ ʶ ά Ŷ Ա ʶ ɢ Ա ʧ Ӱ Ͻ ٶȵ Ҫ ҵ Ϣ ҵҵ Ľ չ Ϣ У ά ศ ɣ 涼 ɻ ȱ ά У Ҫ ⵥ ά ļ 裬 Ӧ ô ά ҵ Χ ά Ľ ? ҵҵ Է չ
άõ ط ITε ͳ Ч IT ά ǽ Ϣ ҵҵ ںϣ Դﵽʹҵ Ÿ Ӹ Ч ת Ч ʺʹ Ŀ ꡣ ҵ ǰ ڴ Ͷ Ϣϵͳ 貼 Ϊ õط Ϣϵͳ Ч ܣ ҵ Ҫ IT ά Ĺ ˮƽ ӽ ҵ Ӫ ɱ ҵ ķ ӦЧ ʣ Ӷ ҵ 㡣 ϣ ҵ ITSS άϵ б Ա Դ 4 滮IT ά Ľ 裻 PDCA Ӳ ʵʩ 顢 Ľ ά ʵʩIT ά Ĺ ? ȫ ۺϹ ƽ IT Դ ҵ ͼ ҵ Ϻ ҵ ϵͳ ȶ У ʱ ҵIT ķ ? ? ù ? ʶ Ч IT ά ƣ SLA ȡ
ITSSĺ ----- ITά IT ά Ϣ Ҫ ɲ Ϣ ҵ չ Ļ Ϊ ȷ Ϣϵͳ ĸ Ч ȶ Ϣ Դ Ӧ ã 뽨 һ ġ 淶 ġ и Ӧ Ե IT ά ϵ ʵ ϣ IT ά ϵ һ ά 淶 ȥ ϵ Ӱ 죬 ҵ ʵʩITSSʱ һ ΪʵʩITSS Ĺ Ҳ ǽ һ ϵ Ĺ е ҵ ɣ Ϊʲô ʵʩISO20000 ϵ ü ˣ ȴ Dz ITSSҪ ITSS ĺ ǿ ҵ ά Ա Դ 4 Ҫ أ ҵ Ҫ 4 Լ IT ά ҵҵ Ҳ ITSS ISO 20000 ȹ 涞 ε ITSSʵʩǿ Ĺ滮 ơ IT ά ȷ ά ŶӺ ƵĽ 衢IT ά Դ ϡ IT Ӧ Լ IT ά 淶 ʵʩ ȡ IT ά ṩ ΪIT ά ṩ ߣ 淶 Dz 㷢չԽ Խ 졢 Ҫ Խ Խ ߡ ϵͳԽ Խ ӵĵ IT άҵ Ҫ ģ û Ա Դ ȷ ϣ IT ά ͻ ڱ ġ Ȼ ʽ ķ ģʽ Ȳ Ͽͻ ITϵͳ ķ Ҫ Ҳ ʵ IT ά ṩ άҵ Ŀ ꡣ ȷ IT ά Ҫ Ժ IT ά ҵӦ û ά ȥ 衢 Ľ Ż ά Ʒ Ա Դ ȷ ά ṩ ͻ IT ά ʱ Ҳ ĺ ľ ʵ ҵ άҵ ļ ITSS ά Ľ ͷ չ ʵ ʵ 塣 ҵ ITSS ڹ滮 IT άҵ ʱ IT ά Ľ 裬 Ա Դ ȷ 治 Ż Ľ һ ʹ ҵIT ά ˮƽ õ ϵ ɻƼ ITSSĿѵ ITSSĿѵ2- ITSSĿѵ3 IT ITSSĿѵ 4-IT-ת ITSSĿѵ5 ITӪ (3) itss Ŀѵ6-ITL-ITL ITSSĿѵ7 ITSS Ŀ ѵ 9-IT Ŀ ʶ ϵ(1) ITSSĿѵ10-ITL Ⱥ
ڿ [ 뽨] ITIL ȷ z ... (6 ڿ ) [itop ۇٴ й - ѿ Դ ITSM / ITILε ͳ] itop Զ ɹ ... (3 ڿ ) [itop ۇٴ й - ѿ Դ ITSM / ITILε ͳ] iTopй ۇٴ Դ ... (3 ڿ) [ITSMITSMε ͳ ITILITƽ ] ITSM ר ε ͳ Ƥ (3 ڿ) [ITIL ƸITIL ITILѯʡIT Ž] Ƽƻ --- of ... (3 ڿ) [ITILISO20000ITάIT? IT] ȷ IT ά ... (2 ڿ) [ 뽨] أ 615 յ ڶ i ... (2 ڿ) [ITILѵITIL ITIL ԡ ISO20000ѵŹ] ITIL V3ѵ ( ڿ 2) [I